This blog provides some recent survey data on digital marketing, email marketing and e-newsletter trends. It also provides some very useful information on the how, when and what digital content to send to your members.
Digital and social media survey
The following data is an extract from an annual survey and report on Australians, their use of digital media (see www.responsys.com.au 2010/2011 report). The report also provides statistics on use of marketing channels by marketing organisations.
Use of digital media:
• 13.4 million Australians are online on average for 18.8 hours a month (relatively low compared to other countries – Canada is 44.9hrs)
• 10,445,980 Facebook users (as at July 28, 2011)
• 22% of time online spent social networking, 6% on email
• 81.6% of online users on social networks, spending close to 5 hours per month
• Online shopping up 12% year on year
• Smartphone penetration over 50%
• Metro newspaper readership down 5.9%
We can help you to setup social networking on Facebook, Twitter, LinkedIn and Google or to create a mobile/ smartphone version of your WordPress website and provide you with a strategy to effectively use social media using our Social Media Optimisation (SMO) services. We also provide a powerful collaboration and social networking product fully integrated into your WordPress website. We are experts in web integration and if you want to install our Collaboration suite but keep your existing website, we can probably provide you with integration – just ask us. To read more about our Collaboration product go to:
http://growyourcommunity.com.au/collaboration-and-social-networking/
Multi-channel marketing trends
Email remains the spine of cross-channel marketing in Australia, becoming a virtual mandatory for almost all organisations. However, two clear trends are emerging:
1) Multi-channel: use of the mobile channel increased 5-fold, social 10-fold, and many companies are becoming very sophisticated with how they use them.
2) life-cycle: Nearly half of the companies surveyed have set up a preference centre, asking customers how and when they would like to be contacted. Further, nearly three-quarters of companies run a Welcome Program, around one-third have a Browser or Cart Abandonment Program, and nearly half have a Win Back Program.
When these two themes converge, marketers are well on the way towards what we call ‘New School Marketing.’
We can help you to deliver your website to a mobile channel. We can help you to improve your online interaction with members and help you to improve your email marketing and communication using Mail Management – you can send all of your emails to members utilising all of the member data and store your email communication activity. For more information go to:
http://growyourcommunity.com.au/member-management/mail-managemer/
Do you know how many of your members read your e-newsletter and broadcast email?
The following table shows the average e-newsletter sent in a marketing campaign has the following statistics:
- 27.4% are opened
- 8.9% of users ‘click’ on a link in the email (e.g. to your website)
Are your members opening your e-newsletter? Our Campaign Management software allows you to track user opens, clicks and bounces and to clean up your email addresses. Learn more at:
http://growyourcommunity.com.au/member-management/campaign-manager/

And on what day of the week should you send your broadcast emails?

Creating your e-newsletter or magazine
Some tips for creating good e-newsletters that increase traffic and that add value to your website.
E-newsletters should be created as a rich text email with headlines only in the email. Each headline has a link to the actual article which resides on your website. This increases traffic to your website. Be sure to create similar headlines in your website to the current articles..
We provide exactly this functionality in our e-newsletter functionality that is part of our WordPress suite of website software. Learn more at http://growyourcommunity.com.au/website/newsletter/ .